Payment, Delivery & Returns

How do I pay for my order?

All orders are processed through PayPal


How will the payment for my order appear on my credit card statement?

Depending on how your credit card provider displays payments, your order will appear as:

' PAYPAL *POOPYCAKES ' or ' PAYPAL *POOPYCAKE ROLYWORLD '


How much does delivery cost?

GOOD NEWS! All Poopycakes orders to the UK are shipped FREE of charge.


I am in Europe / USA or Canada can you ship to me?

Yes! I also ship to the Republic of Ireland, France, Germany, USA and Canada. 

Just enter your shipping destination at checkout to see the cost.


Can I send an order as a gift?

Of course! Poopycakes make great gifts and will make big smiles!  What could be better than sending your favorite someone an awesome little one of a kind sculpture! 

Just make sure you add the lucky recipient's name and address in the ‘ Delivery Address ’ section at checkout and if possible please make the recipient aware that a delivery will be arriving for them.


Can I add a gift message?

Absolutely! you can add your message in the ' Add A Note To Your Order ' section at checkout.


When will my order ship? 

I aim to post within 3 business days (Monday-Friday) of receiving your order.


Where is my order shipped from?

I am based in the UK, your order will be shipped from my studio in Somerset.


How is my order shipped?

Orders are shipped by Royal Mail or Courier depending on weight.


Will I know when my order has shipped?

Yes, I will email you when your order has shipped.


Can I track my order?

Sorry, at the moment I don't offer order tracking, but I always make sure to obtain proof of posting.


How long will my order take to arrive?

After shipping, UK orders will take approx 2-3 working days to arrive.


I'm not in the UK, what if my delivery incurs customs duty, taxes and/or charges?

If you live outside the UK extra charges may apply as your order passes through customs.

Any customs duty, taxes and/or charges incurred are your responsibility as the customer.  All countries have different limits on the value of goods which can be imported.  Please be aware of these in your delivery region before placing your order.


What if my order gets delayed?

Delays with shipping and delivery can occasionally happen especially during the holiday season.  If there is a delay due to bad weather, seasonal peaks, human error or for any other reason beyond my control I cannot be held responsible, but I will always do my best to update you.


What if my order is lost?

If you have not received your UK order within 7 business days (Monday-Friday) from the date of dispatch please get in touch via the Contact Form so I can look into it for you.  If the order is deemed lost please co-operate with any claim procedure initiated by me, Royal Mail or Couriers to resolve the situation.


Returns

In the unlikely event that you are not happy with your purchase you may return it to me within 14 days of receipt.

To return an item please fill out the Returns Form where I will be able to assist you.  Be as specific as you can with the information you provide.

Filling out the Returns Form ensures that your return is expected back and will allow me to make a quicker refund for you.

Please do not return items back to me until I have replied to your query.

I will do my very best to reply to your message within 24 hours.


How to package your return

Please make sure that the item you are returning is undamaged and in it's original packaging. 


Refunds

Once I have received and inspected the item a refund will be made within 7 business days (Monday-Friday) this refund includes the cost of the goods and basic delivery.

Unfortunately if an item is returned and is unsellable I reserve the right not to refund or to make a partial refund.  


Non refundable items

Unless faulty, the following items are non-refundable: 



Cost of returning an item

If the item is deemed faulty or has been delivered in my error I am responsible for the postal cost of you returning it, in any other situation the cost of return is the customer's responsibility.

I would recommend that you obtain a proof of posting when making your return.


Important legal information

The products sold on www.poopycakes.com are designer art sculptures they are not toys.

My sculptures may include small beads and other items which are not suitable for children under the age of majority.

I and www.poopycakes.com accept no liability for the misuse or negligence resulting in injury or perceived injury to yourself or others from the use of my products.


Law

All items in my shop are sold under England and Wales Legislation Laws.


Thanks for reading :)


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